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Verification Policy

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Identity verification shows other members that a real, checked person stands behind an account. It is optional for buying, but you must be verified to publish or edit listings, start auctions or answer buyer requests with a price. It also raises your Trust Score, and buyers and sellers rely on it.

  • Open Settings → Identity Verification and choose a document type: national ID, passport or driving licence.
  • Upload clear photos of the document (front, and back where it has one — a passport has no back image), a selfie holding the document and a photo of the document next to a screen showing POWER Family. Images must be JPG, PNG or WebP, up to 5 MB each.
  • While your documents are being reviewed you cannot submit them again.
  • A team member compares the documents with your profile and decides: approved, needs revision, or rejected.
  • "Needs revision" tells you exactly which images to upload again; the others are kept.
  • If verification is rejected you are told why and can try again with better documents.
  • Documents are stored on private storage that cannot be reached from the web. Only authorised team members can view them during the review.
  • When the decision is final (approved or rejected) the document images are permanently deleted.
  • After approval the team keeps only the verified full name, ID number, address and date of birth (name, ID number and address are encrypted), to protect the community in case of fraud or a legal request. These are never shown on your profile.
  • Once verified, your nationality and mobile number can only be changed by the team. Anyone can change their name once every 30 days; usernames can only be changed by the team.
  • Approved members receive a verified badge next to their name across the site.
  • Verification adds the largest single factor (20 points) to your Trust Score, which affects instant publishing and your ranking in the marketplace.
  • The team may also verify a member it knows or met in person, without documents; this can be revoked.
  • A badge confirms identity only. It is not a guarantee of a member's behaviour, so always trade through the middleman.

The team may remove verification if documents were fake or belonged to someone else, if the account is taken over or transferred, or after a confirmed fraud case. Submitting forged documents leads to suspension and may be reported to the authorities.